Terms and Conditions

Muriwai Beach Horse Treks are happy to ride in all weathers, we are however mindful that not everybody likes riding in torrential rain!

Muriwai is a micro climate and if you’re unsure of the conditions we encourage you to call as often the sun is shining when it’s miserable elsewhere.

What happens if it is raining or you need to reschedule for any another reason?

We do ride in all weather (except in thunder & lightening). Come and experience the “Wild West Coast”.

Rescheduling due to a bad weather forecast or any other reason: The weather at Muriwai Beach is very changeable and the weather forecast quite unreliable. However, if you are unsure please call 24 hours in advance to reschedule your horse trek. We are happy to postpone and transfer your deposit as required.

What happens if you need to cancel?

CANCELLATION POLICY:  We do have a 48 hours cancellation policy. A cancellation fee of $10 will be deducted from the client’s refund (per horse booked).

This refund only applies if the client cancels at least 48 hours before their horse trek.

What happens if you don’t turn up for your horse ride?

As it is a lot of work to get the horses transported to the beach and ready for your trek (it takes 3 hours before the first ride AND 3 hours after the last ride), we can’t offer a refund for “no shows”. We often have wait lists for our treks especially at weekends and we can’t reassign your horse if you don’t let us know in advance.

If you can’t make your ride for whatever reason please let us know and we are happy to work out another suitable time for you.

All gift vouchers are valid for 6 months from date of purchase and are non-refundable.

Online Booking System – Standard Terms and Conditions

The online booking system is provided by Trade Me Limited.

1. Agreement between Customer and Trade Me Limited

This Web site is offered to you, the Customer, conditional on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, and notices.

In these terms and conditions, “we” and “us” means Trade Me Limited, a limited liability company registered in New Zealand (Company Reference 973228).

2. Access to the Web site and Content

We will endeavour to allow uninterrupted access to the Web site, but access to the Web site may be suspended, restricted or terminated at any time.

We reserve the right to change, modify, substitute or remove without notice any information on the Web site from time to time.

3. Intellectual Property

The copyright in the material contained in the Web site, together with the Web site design, text and graphics, and their selection and arrangement, belong to Trade Me Limited. All rights are reserved. None of this material may be reproduced or redistributed without our written permission. You may, however, download or print a single copy for your own non-commercial off-line viewing.

Third party product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.

4. Exclusions of Liability

We use reasonable endeavours to ensure that the data on the Web site is accurate and to correct any errors or omissions as soon as practicable after being notified of them. We do not monitor, verify or endorse information submitted by third parties for posting on the Web site and you should be aware that such information may be inaccurate, incomplete or out of date. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Web site. We do not guarantee that the Web site will be fault free and do not accept liability for any errors or omissions.

Due to the nature of electronic transmission of data over the internet, and the number of users by whom data is posted on to the Web site, any liability we may have for any losses or claims arising from an inability to access the Web site, or from any use of the Web site or reliance on the data transmitted using the Web site, is excluded to the fullest extent permissible by law. In no event shall we be liable for any loss of profit, revenues, goodwill, opportunity, business, anticipated savings or other indirect or consequential loss of any kind in contract, tort (including negligence) or otherwise arising out of use of the Web site, save where such liability cannot be excluded by law.

We do not give any warranty that the Web site is free from viruses or anything else which may have a harmful effect on any technology.

5. Exclusion of Liability for Supplier’s Goods and Services

Trade Me provides information for a number of suppliers on the Web site and provides you the opportunity to purchase goods and services from those suppliers through the Web site. We can accept no liability for any goods or services provided by third party suppliers. All goods or services are provided by third parties over whom we do not have control and you should satisfy yourself that you wish to purchase those goods or services before contracting with the supplier. The suppliers will be supplying on their own standard terms and conditions and you should check that you agree to those terms and conditions before placing an order.

6. Use of the BookIt Booking System

The BookIt booking system provided on this Web site is provided solely to assist customers in determining the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business with suppliers, and for no other purposes. You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Web site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of this Web site (as well as for use of your account by others, including, without limitation, minors living with you). You agree to supervise all usage of this Web site by minors under your name or account. You also warrant that all information supplied by you or members of your household in using this Web site is true and accurate. Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of this Web site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of this Web site may result in you being denied access to such facilities.

Separate terms and conditions may apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Web site.

7. Reservations and Payments

At the time of booking, payment by credit card shall be made for the full or part amount of each booking in New Zealand dollars. You will then receive a booking confirmation and reference number for each booking. You will need to use that reference should you wish to refer to your booking(s) at a later date. You will also receive a booking voucher for each booking which will be emailed to your nominated email address.

8. Customer Validation

You may be required to provide a credit card at check-in/arrival to cover incidental charges and may also be required to provide photo ID.

9. Product Availability

Trade Me does not accept any liability for unavailability of rooms and/or services caused by the supplier over-selling the suppliers own inventory.

10. E-mail and Password

You are issued with a password which must be used in conjunction with your e-mail address in order to access certain restricted parts of the Web site. The e-mail and password are personal to you and are not transferable.

Your e-mail and password are the methods used by us to identify you and so are very important. You are responsible for all information posted on the Web site by anyone using your e-mail and password and any payments due for services accessed through the Web site by anyone using your e-mail and password. We strongly recommend you do not disclose your password to anyone.  Any breach of security of an e-mail and password should be notified to us immediately.

You may not adapt or circumvent the systems in place in connection with the Web site nor access the Web site other than through normal operations.

11. Amendments and Cancellations

Cancellation policies are specific to each supplier and are detailed on the payment confirmation page prior to final booking confirmation.

A non-refundable fee of NZ20.00 applies to all cancellations regardless of the supplier’s cancellation policy.

Where you are entitled to a refund, the refund will be made to the same credit card that you used to confirm the booking.

For amendments of bookings, additional charges, or a refund, may apply depending on the nature of the booking amendment.

If you make a booking using a discount code, you will not be able to use that discount code on any subsequent booking amendment. Amendments will be made using the normal price of the product being amended.

12. No Shows

No refunds or credits will be provided if you fail to advise any amendments to the booking or fail to report at the venue of the operator with the appropriate vouchers issued for that booking on the day and/or time booked.

13. Currency and GST

All prices shown listed on this Web site are in New Zealand dollars. All prices include the New Zealand Goods and Services Tax.

14. Privacy

The only details required from you to make a booking are your first and last names, your email address and the details of the booking itself (i.e. the number of bookings made by you and the number of adults, number of children etc included in that booking). Any other information that Trade Me collects is information which you “voluntarily” provide to us.

When you book through the BookIt booking system the information forwarded to the operator is the minimum information necessary to confirm the booking. Customer information may be used to build up non-personal data about both the Web site and geographic regions such as total visitor numbers, number of bookings and demographics of those using the site. However no names will be used to identify individual customers.

Information registered on the Travelbug site remains the property of Trade Me Ltd (Trade Me). Trade Me does not sell or rent your personal information to third parties.
We release account and other personal information only when we believe release is appropriate for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities); to facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Trade Me Limited, Travelbug users, or others. Government agencies with statutory roles enabling them to request data from us includes but is not restricted to Police, IRD and the Ministry of Business, Innovation and Employment. Members can contact Trade Me to ask whether such information has been provided. 15. Storage of Information and Security of Payment

We have taken all practicable steps from both a technical and systems perspective to ensure that all of your information is securely protected.  We may need to contact you via email or telephone if there are matters affecting your booking or if you choose to make amendments or cancellations.

Such information will not be held any longer than is required by Trade Me.

A secure payment gateway is used to process all transactions and credit card details.

16. Links to Third Party Web sites

This Web site may contain hyperlinks to web sites operated by parties other than Trade Me. Such hyperlinks are provided for your reference only. Trade Me does not control such web sites and is not responsible for their contents. Trade Me’s inclusion of hyperlinks to such web sites does not imply any endorsement of the material on such web sites or any association with their operators.

17. Insurance

It is recommended that all customers purchase comprehensive travel insurance at the time of booking.

18. Cookies

A cookie is a small text file written to your hard drive that contains information about you. Cookies do not contain any personal information about users. We use cookies so that we can personalise your experience of the Web site. If you set up your browser to reject the cookie, it may not be possible to use the Web site.

19. General Conditions

We may modify these terms and conditions at any time by publishing the modified terms and conditions on the Web site. Any modifications shall take effect 3 days after posting on the Web site.

20. Governing law

These terms are governed by and to be construed in accordance with New Zealand law. Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts.