Cancellation Policy

Muriwai Beach Horse Treks are happy to ride in all weathers, we are however mindful that not everybody likes riding when it is raining!

Muriwai is a micro climate and if you’re unsure of the conditions we encourage you to call as often the sun is shining when it’s miserable elsewhere. Come and experience the “Wild West Coast”.

What happens if it is raining?

We do ride in light rain, but not in torrential rain, heavy wind, thunder & lightening.
We will call you in advance in case we need to cancel/reschedule due to bad weather as we don’t want to risk our customers’ safety. If you can’t come another day we will refund you the full amount back onto your credit card.

What happens if you would like to reschdule due to a bad weather forecast or any other reason?

The weather at Muriwai Beach is very changeable and the weather forecast quite unreliable. However, if you are unsure please call 24 hours in advance to reschedule your horse trek. We are happy to postpone and transfer your deposit as required.

What happens if you need to cancel?

CANCELLATION POLICY:  We do have a 72 hours cancellation policy. A cancellation fee of $10 will be deducted from the client’s refund – per horse booked.

This refund only applies if the client cancels at least 72 hours before the horse trek.

What happens if you don’t turn up for your horse ride?

As it is a lot of work to get the horses transported to the beach and ready for your trek (it takes 3 hours before the first ride AND 3 hours after the last ride), we can’t offer a refund for “no shows”. We often have wait lists for our treks especially on weekends and we can’t reassign your horse if you don’t let us know in advance.

If you can’t make your ride for whatever reason please let us know and we are happy to work out another suitable time for you.

What happens if you don’t arrive 30min prior to trek departure for the safety demonstration?

We want to keep all our riders safe. Therefore you will get a safety demonstration before the ride. If you miss the safety demonstration we can’t take you on the horse ride. Our rides leave on a strict timetable and we don’t hold back other customers for late arrivals! Please make sure you arrive 30min before your ride! We don’t offer rescheduling nor refunds for late arrivals!