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Cancellation Policy

Please read our cancellation policy carefully, if you need further information please get in touch.

We do have a 72 hours cancellation policy. A cancellation fee of $10 will be deducted from the client’s refund (per horse booked).

This refund only applies if the client cancels at least 72 hours before their horse trek.

What happens if you don’t turn up for your horse ride?

As it is a lot of work to get the horses transported to the beach and ready for your trek (it takes 3 hours before the first ride AND 3 hours after the last ride), we can’t offer a refund or reschedule for “no shows” or “late Shows”. We often have wait lists for our treks especially at weekends and we can’t reassign your horse if you don’t let us know in advance.

If you can’t make your ride for whatever reason please let us know and we are happy to work out another suitable time for you.

All gift vouchers are valid for 12 months from date of purchase and are non-refundable.

Muriwai Beach Horse Treks are happy to ride in all weathers, we are however mindful that not everybody likes riding in torrential rain!

Muriwai is a micro climate and if you’re unsure of the conditions we encourage you to call as often the sun is shining when it’s miserable elsewhere.

What happens if it is raining or you need to reschedule for any another reason?

We do ride in all weather (except in thunder & lightening). Come and experience the “Wild West Coast”.

Rescheduling due to a bad weather forecast or any other reason: The weather at Muriwai Beach is very changeable and the weather forecast quite unreliable. However, if you are unsure please call 48 hours in advance to reschedule your horse trek. We are happy to postpone and transfer your deposit as required.